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Show notes:
In this episode, host Bryan Cush sits down with Bob Lachance to explore how Virtual Assistants (VAs) are revolutionizing the way medical practices run and grow. Known for helping businesses boost efficiency, Bob shares how VAs are solving one of healthcare’s biggest pain points: hiring and retaining talent.
The conversation covers how VAs can handle everything from front desk coordination and billing to SEO and social media—allowing in-house staff to focus on high-value work. Bob explains how VAs can drive patient acquisition through smarter marketing, while also helping practices stay competitive with a stronger digital presence.
He also breaks down how VAs are seamlessly integrated into medical teams, including how AI tools help them match a doctor’s voice and communication style. Bob and Bryan discuss the cost savings and operational benefits of outsourcing, and why more healthcare organizations are turning to VAs as a scalable, long-term solution.
Packed with actionable insights, this episode offers a fresh look at how virtual staffing is changing the game for modern medical practices.
Learn more about Bob Lachance:
Learn more about REVA Global:
Learn more about Tidal Health Group:
Learn more about Bryan Cush, MS:
About the Guest:
Bob Lachance is a nationally recognized speaker, mentor, and founder of REVA Global, a leading provider of Virtual Assistant (VA) solutions. With over a decade of experience in automation and outsourcing, Bob has helped businesses across multiple industries—especially in healthcare—streamline operations, cut costs, and scale without burnout.
His expertise in virtual staffing and workflow optimization has made him a trusted partner for medical practices and healthcare organizations looking to reduce administrative burdens and improve efficiency. Under his leadership, REVA Global has developed a proven system for sourcing, training, and integrating highly skilled VAs who uphold strict standards of confidentiality and data security.
Bob’s unique journey from professional athlete to business leader reflects his adaptability and strategic mindset, empowering businesses to focus on what matters most—growth, impact, and operational excellence.
Co-Founder of Tidal Health Group
Host
Founder
REVA Global
Guest
