Children’s Mercy engaged Tidal Health Group to help research and propose how to elevate their colorectal surgery department. The medical community identified the department, led by Dr. Rentea, as a leading researcher and highest volume pediatric colorectal surgery practice in the country. But the awareness and outreach from the general population didn’t match that medical authority.
THG was hired to perform an Authority Insite, or an in-depth marketing audit on the department. Our team did extensive language research on both the quantitative and qualitative side of the potential patient. Deep keyword (quantitative) research was performed to discover how parents of these children search online prior to and after diagnosis. Additionally, an in depth gathering of online support channels, forums, and social media sites (qualitative) communication language was done to understand how these communities speak to one another. After understanding the language of the potential patient a technical website review was performed to provide actionable steps to better surface the research and authority of the pediatric colorectal department.
An in depth actionable report was provided with a timeline of prioritized steps to take to address the highest value areas of opportunity. The foundation of a communication rehaul was presented on how to improve keywords to improve search rankings and how to adjust external communications to better connect with the patient population.